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The U.S. Department of Labor’s Division of Federal Employees’ Compensation uses Adobe Experience Manager forms to provide better support for injured workers.

  • Challenges

    • Reducing length and severity of injuries by providing injured workers with timely medical care
    • Providing all federal agencies with access to more secure files and a reliable document submission system
    • Enabling agencies to conveniently access claim files without compromising the security of sensitive information
  • Actions

    • Used Adobe Experience Manager to create a web-based portal that enables workers to do electronic document submission and check status of claims
    • Switched to all-paperless electronic claims using Adobe Experience Manager forms and infrastructure
    • Used the document security features in Adobe Experience Manager to deliver secure, convenient documents at a lower cost
  • Results

    • Improved rate of timely filing across agencies from 80.1% to 86.2% for initial claims and 57.8% to 75.9% for time loss claims
    • Enabled anytime, anywhere claim file accessibility for federal agencies and employees
    • Produced significant savings by eliminating the need to process and scan thousands of documents annually
    • Increased integration with the department’s web content management platform, enhancing form self-service capabilities

Adobe Marketing Cloud solutions used:

  • Adobe Analytics
  • Adobe Experience Manager

“ We’re seeing a marked increase in timeliness for agencies using the Employees’ Compensation Operations and Management Portal. Seeing these improvements gives us confidence that our platform is helping workers.”

Julia Tritz

Chief of Technical Assistance, United States Department of Labor

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These customers also use Adobe Marketing Cloud:

  • Condé Nast
  • Lenovo
  • MGM Resorts International
  • Redbox
  • Sears

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