ACS Perspectives: Data, insights, action!

Chris is the Global leader of Adobe Customer Solutions (ACS) GTM and AMER sales teams. Chris's primary responsibility is to lead the global professional services go-to-market and Americas Sales teams, in defining strategies for growth, service offerings and positioning, and selling well defined and high quality services to our customers’ allowing them to be widely successful.

Tim Szostek is a Senior Solution Architect at Adobe focusing on Data & Insights, Personalization, and Activation. He has over 10 years of experience working with Experience Cloud tools specializing in implementations and integrations between them. Tim has worked through a variety of industries spanning from hi-tech to automotive to healthcare. He specializes in the Adobe Experience Platform and using audience data to power relevant, timely customer experiences.

Nauraj Pannu is a Senior Solution Architect at Adobe focusing on Data & Insights, Personalization, and Activation specializing in Adobe Experience Platform. Over the past 12 Years, he has gained industry expertise in working with Big Data, Cloud, Business Intelligence and Strategy. Nauraj has experience working in Healthcare, Telecommunications, and Finance.

Judith Pascual is on our Adobe Professional Services and GTM team. Judith is primarily responsible for driving value realization for Adobe Experience Cloud clients. She has a variety of industry experience, including entertainment, automobile, technology, healthcare, and education.

Michael Wetzel is the Director, Digital Marketing & Commerce Solutions at The Hershey Company. He is a thought leader who thrives on delivering positive change with a relentless passion to simplify technologies. He is currently focused on delivering meaningful, connected digital experiences for both consumers and customers on behalf of Hershey.

In his previous role in Workplace Solutions, Michael drove Hershey’s culture change efforts through helping them adapt to new ways of working to increase their collaboration. His mission was to create a convenient, enjoyable, and flexible work experience for all.

Michael joined The Hershey Company in 2012 and was tapped a year later to co-lead a company-wide initiative to roll out innovative cloud-based technologies to drive global collaboration and productivity for about 7,500 knowledge workers. His role in this digital transformation has resulted in him being a featured speaker at Microsoft’s Mid-Atlantic CIO Summit, a speaker at Microsoft Ignite, featured in an Office 365 Customer Story, and has contributed to articles on Modern Workplaces in Harvard Business Review.

He currently resides just outside of Hershey, PA with his wife and daughter. He can often be found reading, coaching sports, or enjoying anything outdoors with his family.

Kathy is a recognized digital business leader and consummate problem solver, demonstrating commitment to deliver business outcomes, develop a team and establish strong relationships with clients and colleagues alike. with demonstrated expertise in:

• Digital Strategy & Planning
• Business Development & Sales
• Client & Account Management
• Digital Marketing /eCommerce Platform Implementation
• Digital Marketing Program Delivery
• Business Operations
• Team Growth & Development

Kathy has an MBA from the Richard Ivey School of Business at the University of Western Ontario, and an MIR from the University of Toronto.

In pursuit of building highly scalable, performant, fault-tolerant and available systems. ”, is the guiding principle for Neha Dadbhawala - Director of Marketing Operations at McAfee, where she spearheads operations across web, email and messaging channels for the consumer business globally. At Mcafee she is driving speed and productivity with a focus on operational excellence and technology innovation in service to the company’s vision . She does this by drawing on her diverse career background and a passion for customer experience. Neha brings with her over 15 years of experience working in small to enterprise businesses and roles ranging from customer success, sales, to digital marketing and now operations. With experience leading a number of high-volume consumer websites she has developed an expert level understanding in building agility within an organization while preparing for scale - a testament to continuously delivering quality and speed to market.

Until 2020, Neha was - Head of Digital operations at Intuit’s Small Business Group generating over $3B in revenue. She led all aspects of the QuickBooks Web ecosystem including vision, strategy, user experience, operations, business metrics and results to deliver subscription and revenue growth. Neha evangelized an in-house model for development and innovation at scale, running 20+ A/B test pilots every month, allowing centralized support with a decentral adoption model for Intuit’s global business. Neha’s initiatives reduced the time+effort for Intuit to launch localized & personalized experiences globally by 5X.

Prior to Intuit she has led marketing teams at Vmware & EFI, building marketing tech stack from ground-up, ensuring end customers were able to utilize tools and have access to marketing data efficiently with minimal interference in a governed environment.

Neha’s educational smarts consist of a Bachelor's degree in Operations Management & Information Technology from Santa Clara University, California. She is an accomplished artist with her artwork featured in multiple exhibitions & the prestigious Smithsonian museum. A trained classical dancer and a theater actor, Neha has performed in over 20 broadway-style musicals across the United States. Her passion for creativity is what fuels her ideation-process and enables her to think outside-the-box. She has been a thought leader in the Marketing & Operations Innovation space, appearing on podcasts and influencing her network.

Pavan Ghaie has been leading the consulting business for Adobe’s strategic High-Tech customers in North America for over 2 years. Prior to his role at Adobe, Pavan led the consulting business for Marketo for all of North America. Pavan has 15 years of SaaS consulting experience and considers himself a marketing technologist by trade. Pavan got his engineering degree from India and then went to the Kelley School of Business, making him a Hoosier. Pavan currently lives outside of Boston with his wife, two daughters and their loyal one year old golden retriever, Hana.

Julia Belle is a broadcaster, political commentator, business trainer and award-nominated podcast host. She features weekly on BBC Radio 5 Live, and regularly covers news, current affairs and entertainment for BBC Three. She has hosted her own BBC election show, and has even done a TED talk!

Julia has interviewed some of the most influential figures in politics and business, about cabinet-reshuffles to crypto, but the early learnings from her decade-long TV career, where she started out in children’s TV and Channel 4 sketch comedy still sometimes come in handy! Julia’s style is personal and warm, with less interest in ‘combative-style journalism’ and more of a focus on facilitating valuable conversations where ‘everyone feels they have a seat at the table’.

Matt is a Managing Director with Adobe Professional Services, responsible for the Healthcare, Technology, and Manufacturing verticals. Matt’s team is responsible for the go-to-market and delivery of Digital Transformation solutions, leveraging the complete Adobe technology suite of products, to Adobe’s Strategic customers enabling them to thrive in the experience-driven era.

Matt brings over 25 years of experience leading teams for enterprise-scale technology solutions. Prior to Adobe, Matt was the North America Leader for Hitachi’s Oracle practice with a focus on Customer Experience. Prior to his Oracle-related work, Matt co-founded two consulting firms based in Dallas. Both companies helped clients deploy Internet-based initiatives, back when that was new.